Thank you for choosing rugnestco.com. We are committed to providing our customers with a satisfying shopping experience. If you are not satisfied with your purchase of a bathroom rug, here are our refund policy and terms:
- Refund Conditions
Return Request: If you wish to return the item, please submit a refund request through our customer service team within 14 days of receiving the item, providing your order number and the reason for the return.
Item Condition: Returned bathroom rugs must be unused, unwashed, and include all original packaging, tags, and accessories. A full refund may not be possible if the item is damaged during the return process.
- Refund Process
Return Address: Please send the returned item to the following address:
8418 Garvey Ave, Rosemead, CA 91770
Shipping Costs: Return shipping costs are the responsibility of the customer unless there is a quality issue with the item. We recommend using a trackable shipping method to ensure the safety and traceability of the return process.
Refund Processing: Once we receive your returned item and confirm that it meets the refund conditions, we will process your refund within 7 business days. Refunds will be processed through your original payment method; the exact time may vary depending on the payment platform.
- Other Information For returns requested due to product quality issues, we will provide a full refund, including the original shipping cost.
Please note that custom-made or personalized bathroom rugs are not eligible for refunds.
If you have any questions or need further assistance, please feel free to contact our customer service team. We appreciate your support and understanding and look forward to providing you with better service!
